The Influence of Public Policy and Public Services on Public Satisfaction Through Public Participation in Kenangan Village, Deli Serdang Regency
DOI:
https://doi.org/10.63309/dialektika.v23i3.738Keywords:
Public Policy, Public Services, Community Satisfaction, Community Participation.Abstract
This study aims to analyze the influence of public policy and public service on community satisfaction through community participation as a mediating variable in Kenangan Village, Percut Sei Tuan District, Deli Serdang Regency. The method used is path analysis with a sample of 100 respondents determined by the Slovin formula. The results indicate that both public policy and public service have a positive and significant effect on community satisfaction and community participation. Moreover, community participation mediates the influence of public policy and public service on community satisfaction, contributing 78.9% and 62.9%, respectively. These findings highlight that community participation plays a crucial role in strengthening the impact of policy and public service on improving overall community satisfaction.
Keywords: Public Policy, Public Services, Community Satisfaction, Community Participation.
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