The Role of the Administrative Service System Integrated Bureaucracy (SADASBOR) in Realizing Good Governance in Tasikmalaya Regency
DOI:
https://doi.org/10.63309/dialektika.v23i1.538Keywords:
Digital Administration, SADASBOR, State Civil Apparatus, Good GovernanceAbstract
The use of digital technology in public administration is an important strategy in improving the quality of governance. Tasikmalaya Regency has implemented the Integrated Bureaucratic Administration Service System (SADASBOR) as a solution to speed up the administrative process and increase transparency and accountability in the bureaucracy. This system is designed to support the implementation of good governance by ensuring efficiency, effectiveness, and openness in administrative services. However, in its implementation, there are still a number of challenges, such as the resistance of the State Civil Apparatus (ASN) to digitalization, limited technological infrastructure, and the risk of data leakage. This study aims to examine the role of SADASBOR in realizing good governance in Tasikmalaya Regency and identify the obstacles faced in its implementation. This study uses a qualitative approach with a descriptive case study method. Data was collected through in-depth interviews with ASN, direct observation of the implementation of the system, and studies related to policies and regulations governing the implementation of SADASBOR. Furthermore, the stages of data reduction, data presentation, and conclusion drawn, guided by the principles of good governance. The results of the study reveal that SADASBOR has played a role in improving administrative efficiency, transparency, and bureaucratic accountability. However, there are several obstacles that still need to be overcome, such as the lack of readiness of ASN in adapting to the digital system, limited server capacity. Therefore, strategic steps are needed, such as strengthening technological infrastructure, increasing digital literacy for civil servants.
Downloads
References
Azhari, A. (2019). Implementation of the Principle of Good Governance in Public Services in Indonesia. Journal of Public Administration, 6(2), 78–92.
Colorafi, K. J., & Evans, B. (2016). Qualitative descriptive methods in health science research. HERD: Health Environments Research & Design Journal, 9(4), 16-25.
Kurniawan, A. (2019). Bureaucracy and governance: Dynamics and challenges in public services. Malang: Intrans Publishing.
Lestari, S., & Handayani, T. (2018). Challenges of E-Government Implementation in Realizing Good Governance in Indonesia. Journal of Government Management, 5(2), 87–99.
Prayitno, A. (2024). Performance Optimization: Plans and Progress of Bureaucratic Reform of the Ministry of Transportation. Journal of Academia Praja, 7(1), 28–42.
Prasetyo, H., & Nugroho, R. (2020). Bureaucratic Reform and the Effectiveness of Public Services in the Digital Era. Journal of Public Policy, 9(1), 45–59.
Ramadhani, R., & Suryana, B. (2022). Digital transformation in local governance: An implementation study in the public service sector. Journal of Technology and Public Policy, 9(3), 45–61.
Rumbayan, D. (2023). Implementation of digital-based administrative services: A case study in Tasikmalaya Regency. Journal of Public Policy and Digitalization, 11(1), 30–50.
Safitri, A. M., & Wahidahwati. (2024). The Effectiveness of the Implementation of Good Governance Principles in Public Services at the Buduran District Office. Journal of Accounting Science and Research, 13(9), 1–16.
Sutrisno, A., & Fadillah, H. (2022). Analysis of the effectiveness of the implementation of digital service systems in bureaucratic reform. Journal of Public Policy and Administration, 15(3), 55–72.
United Nations Development Programme. (2020). Good governance principles and their application in public administration. New York, NY: UNDP.
Wibowo, S., & Kartika, R. (2023). Evaluation of ASN's readiness to adopt a digital administration system in local government. Journal of Digital Transformation, 8(1), 99–118.
Zahra, M., & Pratama, I. (2022). Data security in e-based government systems: Challenges and mitigation strategies. Journal of Public Information Systems, 7(4), 120–138.
President of the Republic of Indonesia. (2018). Presidential Regulation No. 95 of 2018 concerning Electronic-Based Government Systems (SPBE). Jakarta, Indonesia: State Secretariat of the Republic of Indonesia.
Ministry of State Apparatus Empowerment and Bureaucratic Reform. (2023). PAN-RB Ministerial Regulation No. 1 of 2023 concerning Digital-Based ASN Management System. Jakarta, Indonesia: Ministry of PAN-RB.
Ministry of State Apparatus Empowerment and Bureaucratic Reform. (2023). PAN-RB Ministerial Regulation No. 3 of 2023 concerning ASN Employee Performance Information System. Jakarta, Indonesia: Ministry of PAN-RB.
State Cyber and Cryptography Agency. (2020). State Cyber and Cryptography Agency Regulation No. 8 of 2020 concerning Electronic-Based Government System Security (SPBE). Jakarta, Indonesia: BSSN.
Ministry of Finance. (2022). Regulation of the Minister of Finance No. 150 of 2022 concerning Personnel Administration Governance. Jakarta, Indonesia: Ministry of Finance.
George, J., Gerhart, N., & Torres, R. (2023). Uncovering the truth about fake news: A research model grounded in multi-disciplinary literature. Fake News on the Internet, 175-202.
Taherdoost, H. (2021). Data collection methods and tools for research; a step-by-step guide to choose data collection technique for academic and business research projects. International Journal of Academic Research in Management (IJARM), 10(1), 10-38.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Jurnal Dialektika: Jurnal Ilmu Sosial
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
