Effectiveness of Specialized Infant Service Programs Go Home Receive Birth and Kia Certificates (Troops Balaputra Our) by District Dispendukcapil Mojokerto

Abstract

The “Pasukan Balaputra Kita” Special Service Program for Newborns, which provides Birth Certificates and Child Identity Cards (KIA) upon hospital discharge, is a public service innovation initiated by the Department of Population and Civil Registration (Dispendukcapil) of Mojokerto Regency to facilitate the community in obtaining civil registration documents for newborns. The background of this research stems from the need to accelerate civil administration services through an efficient and integrated system between local government and healthcare facilities. This study aims to analyze the effectiveness of the implementation of the Pasukan Balaputra Kita program in increasing the ownership of children's civil registration documents in Mojokerto Regency. The research employed a qualitative approach with a descriptive method. Data were collected through interviews, observations, and documentation involving 15 informants consisting of Dispendukcapil officers and service beneficiaries. The results indicate that the program has been effective in increasing the ownership of Birth Certificates and KIA, achieving outcomes that exceed the national target. The program has also succeeded in accelerating service delivery within 1 × 24 hours through a digital system integrated with healthcare facilities. Nevertheless, several challenges remain, including low digital literacy among the community and inconsistencies in administrative data. Overall, the Pasukan Balaputra Kita program is proven to be an effective digital public service innovation that improves the quality of civil administration services at the regional level.