Lase, Z., S. Rambe, and R. S. Dewi. “The Effect of Performance Management on Service Quality through Public Satisfaction at the Medan City Population and Civil Registration Office”. Jurnal Dialektika: Jurnal Ilmu Sosial, vol. 23, no. 2, Aug. 2025, pp. 892-04, doi:10.63309/dialektika.v23i2.662.